Provide exemplary support to merchant partners, including marketing best practices and accounting workflows.
Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems.
Identify and implement new operational processes to drive efficiency.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, with the majority of their roles being remote and employees having the flexibility to work almost anywhere within the country of employment.
Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Own partner and business strategy for a vertical, serving as the primary technical relationship and escalation owner for key partners and stakeholders.
Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners, ensuring alignment to business goals and platform direction.
Define and govern vertical-level operations, including Product Health accuracy, SOPs, issue triage, and execution standards.
Super.com helps maximize lives–both the lives of their customers and the lives of their employees– so that everyone can experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.
Translate business requirements into unique technical solutions
Track and Report on Projects Logs, Key Performance Indicators, and drive constant improvement.
Be a “glue” role that connects the Operations, Success, Risk, Product and Engineering teams.
Payabli is a next-generation Payments Infrastructure and Monetization Platform built for vertical software companies. They empower software companies to manage and move money through a single infrastructure stack for total control over the payments experience.
Hire, onboard, coach, and develop a team of Technical Account Managers
Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
Monte Carlo helps businesses rely on data + AI for competitive advantage, reliability has become a non-negotiable. They support some of the world's most prestigious companies to deliver trustworthy data + AI at scale and are backed by Accel, Redpoint Ventures, and Salesforce Ventures.
Join high-priority deals early as the technical partner to the Account Executive and lead technical discovery.
Translate customer architecture and goals into a clear integration plan, addressing risks and trade-offs.
Speed up technical sales by enhancing alignment from discovery to solutioning and final terms.
Jobgether is a platform leveraging AI to connect candidates and employers. They focus on streamlining the hiring process using AI-powered tools to ensure applications are reviewed efficiently and fairly.
Own the technical relationship with enterprise customers.
Support onboarding and implementation of Noibu's SDK and integrations.
Partner with CSMs to support renewals and mitigate churn risk.
Noibu is an ecommerce monitoring and experience analytics platform, trusted by global brands to protect and grow online revenue. They are named Canada’s Great Place to work in 2025!
Define and execute the Technical Account Management strategy for AMER, aligned with global CS and company objectives.
Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
Drive a culture of technical excellence, accountability, and customer obsession.
Redis is the world’s most loved real-time data platform. They provide Redis Enterprise and are at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Redis has 10,000+ worldwide customers and values a culture of curiosity, diversity of thought, and innovation.
Own of the SDK integration process by creating solid documentation and guiding developers.
Serve as a technical advisor to clients, aiding in their understanding and utilization of our platform’s capabilities.
Reduce the number of the reoccurring issues, problems and bottlenecks related to integration and technical onboarding.
AppSamurai's Storyly is the first mobile SDK that democratizes the story format on mobile apps. They are a VC backed TechStars company with teams in Turkey, the UK, the US, Brazil, and beyond, recognized by publications including VentureBeat, WIRED, and MMA.
Responsible for the development of our REST API, ensuring optimal usability for partners and integrators
Guide the evolution of payment processes using Stripe, optimizing existing flows and introducing new payment methods
Drive the improvement of partner and administration interfaces, central tools for daily operations
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Design and document integration architectures, workflows, and data exchanges.
Guide partners through implementation using clear technical best practices.
Proactively mitigate integration risks to accelerate onboarding and troubleshoot complex issues during implementation and early production.
Figure is transforming capital markets through blockchain, proving its real-world applications. They have originated over $17 billion in home equity loans and are recognized as one of Forbes’ Most Innovative Fintech Startups.
Own all technical relationships and integrations with affiliate partners.
Ensure real-time bidding infrastructure connects seamlessly with affiliate platforms.
Maintain a high degree of integration reliability, visibility, and performance across all affiliate channels.
Trellis is rewriting the insurance experience from the inside out, bringing clarity and ease to insurance shopping with powerful tools and a customer-first mindset. As a remote-first team, they move quickly and experiment boldly, building with intention and backed by General Catalyst, QED, NYCA, and Amex Ventures.
Own the technical post-sales relationship with assigned government accounts.
Develop and execute technical account plans that align solutions with customers' business objectives.
Proactively identify and resolve technical challenges before they impact customer satisfaction.
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Backed by $30M from top investors and a leadership team previously at Apple, Carta, Venmo, MX, and Okta, they’re disrupting a $2B legacy market with cutting-edge innovation.
Work directly with merchants and PSP partners to guide them through the full integration lifecycle.
Act as the primary liaison between merchants, product managers, and engineering teams to ensure smooth communication and efficient problem solving.
Analyze merchant feedback, performance data, and market trends to identify opportunities to improve Binance payment products and integration tools.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries and leverage the power of digital assets and blockchain.
Own the integration roadmap and strategy for our middleware platform and drive integrations with external systems and partner platforms.
Clean up legacy and make smart architectural decisions to transition our existing point-to-point connections into a cohesive, public-facing API strategy.
Partner with our engineering to execute the technical vision. While they own the engineering problems, you will own the API design thinking, data flow mapping, and error handling.
ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals. They are playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals.
Drive customer outcomes, deep technical adoption, and long-term success across segments.
Shape how technical post-sale engagement scales, ensure consistency and quality across teams, and directly influence retention.
1Password is building the foundation for a safe, productive digital future. They ensure every identity is authentic, every application sign-in is secure, and every device is trusted. They are one of the most loved brands in cybersecurity with over 180,000 businesses trusting them.
Own the support experience for complex integration tickets, coaching the team on troubleshooting best practices.
Serve as a primary escalation point for the integrations support squad, acting as incident commander and driving issues to resolution.
Lead root cause analysis and technical debugging for production issues across our integrations platform.
Vanta's mission is to help businesses earn and prove trust by making security monitored and verified continuously. They have a kind and talented team of various backgrounds, and they empower companies to practice better security and prove it with ease.
Define and champion the charter, engagement model, and responsibilities of the US TPM team
Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities
Serve as the senior escalation point for complex customer launches and major customer incidents.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities and emphasize an environment of teaching and learning.
Contribute important product, technical, and industry expertise to help team efforts to win new business and service existing accounts.
Influence pre-sales strategy and apply Experian Marketing Services (EMS) Identity and Collaboration solutions to best meet client goals.
Explain the EMS product positioning to business and technical audiences while maintaining customer relationships.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments with 23,300 employees across 32 countries, investing in people and new advanced technologies to unlock the power of data and to innovate; Experian is a FTSE 100 Index company listed on the London Stock Exchange (EXPN).
Resolve questions and issues for online merchants.
Communicate clearly in writing to both technical and non-technical people.
Identify patterns, recommend improvements, and troubleshoot bugs.
Recharge is a subscription platform for innovative brands. They help merchants deliver customer experiences that drive retention and revenue growth, partnering with over 20,000 brands globally.