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Regional Strategy and Market Coverage:
- Define and execute the Customer Experience and Success coverage model for the US region.
- Monitor and analyse performance metrics across the full customer lifecycle.
- Maintain a thorough understanding of the competitive landscape.
Team Leadership and Development:
- Recruit, onboard, and develop Customer Experience and Success professionals within the region.
- Foster a team environment in which knowledge is shared systematically.
- Provide team members with transparent development pathways.
Hands-On Technical Leadership:
- Personally manage complex enterprise accounts through the full engagement cycle.
- Engage directly in high-stakes opportunities where senior technical presence is required.
- Maintain current technical proficiency in OpenTelemetry, Kubernetes, and observability pipeline architecture.
Dash0
Dash0 is building an AI-centric OpenTelemetry-native platform that eleminates vendor lock-in and toil. Dash0 is growing rapidly, with the United States as a primary strategic market.