Manager, Foundation Observability Architects
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6w PTO
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The Opportunity:
- You will be at the vanguard of evolving our practice to meet the unique demands of our customers.
- This team is quickly becoming the envy of the Observability space.
- You will be responsible for all aspects of building and managing a team of high-performing Observability Architects.
What You'll Be Doing:
- Design one-to-many onboarding programs, enablement campaigns, usage webinars, and in-app nudges, triggered by real-time consumption or sentiment data.
- Monitor consumption, health, and sentiment signals to proactively intervene with automation or human touch.
- Act as the voice of the customer to Product, Engineering, and GTM teams, ensuring feedback loops are well structured.
What Makes You a Great Fit:
- 5+ years in Technical Account Management, Customer Success, SE/product consulting, or Professional Services with tech/B2B SaaS; 2+ years people management.
- Demonstrated success building low-touch/use triggered programs in SaaS at scale.
- Strong analytical fluency: Salesforce, Gainsight (or equivalent CS platforms), data visualization tools (Looker, Tableau), usage telemetry.
Grafana Labs
Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana. It helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack. They thrive in an innovation-driven environment where transparency, autonomy, and trust fuel everything.