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Platform Administration & Engineering:

  • Administer, configure, and optimize the RingCentral IVR, call flows, queues, routing logic, and user profiles.
  • Manage NICE call recording administration, retention policies, user access, and troubleshooting.
  • Support Microsoft Teams phone integration, including call routing, number assignment, and coexistence with RingCentral where applicable.

API Integrations & Data Engineering:

  • Build, maintain, and optimize API integrations between RingCentral, NICE, and other business systems.
  • Extract call data, recordings, metrics, and analytics for reporting and operational insights.
  • Automate data workflows where possible to improve visibility and reduce manual effort.

Business Partnership & Project Execution:

  • Collaborate closely with Sales, Customer Service, and other business units to understand communication needs and design effective solutions.
  • Translate business requirements into technical configurations and workflows.
  • Provide clear communication, documentation, and timelines for all telecom initiatives.

BHG Financial

BHG Financial provides leading-edge financial solutions to accomplished professionals, small businesses, and institutions. They have firmly established its legacy as a leader in the financial services space with a commitment to the success of their customers, data, analytics, and proprietary modeling.

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