Serve as the subject matter expert for RingCentral, Twilio, SMS Magic, emerging Microsoft Teams telephony capabilities, and NICE call recording systems.
Build, maintain, and optimize API integrations between RingCentral, NICE, and other business systems.
Collaborate closely with Sales, Customer Service, and other business units to understand communication needs and design effective solutions.
Build, configure, and maintain outbound dialer campaigns.
Oversee SIP trunk configurations, carrier integrations, and call routing changes.
Drive the design, implementation, and optimization of call strategies across voice, SMS, and email channels.
Aledade empowers independent primary care practices. They are the largest network of independent primary care in the country, helping practices deliver better care and thrive in value-based care with a collaborative, inclusive, and remote-first culture.
Own the technical relationship for a portfolio of monitoring company customers, acting as their trusted advisor and escalation point
Partner with customers to design, launch, and optimize call flows, including telephony routing, failover strategies, and integration patterns
Proactively monitor system performance, identify risks, and drive improvements to reliability, latency, and call success rates
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. They are in an exciting phase of growth, welcoming new members from across the globe to their mission-driven, ambitious, and inclusive team.
Design, configure, and deploy CCaaS and UCaaS solutions tailored to credit union environments.
Integrate Eltropy's AI Voice 2.0 voicebot and AI Assistant products with client telephony systems.
Partner with Onboarding Managers to execute technical onboarding for new credit union clients.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Eltropy is an equal opportunity employer, but the company size is not mentioned in the job description.
Serve as the primary technical point of contact for B2B partners across onboarding and ongoing account management
Design and advise on end-to-end workflows, integration logic, and scalable technical architectures
Proactively identify risks, integration gaps, or optimization opportunities and drive resolution
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams, enabling faster, smarter, and more accurate emergency response. They have a mission-driven, ambitious, and inclusive team.
Own the technical post-sales relationship with assigned government accounts.
Develop and execute technical account plans that align solutions with customers' business objectives.
Proactively identify and resolve technical challenges before they impact customer satisfaction.
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Backed by $30M from top investors and a leadership team previously at Apple, Carta, Venmo, MX, and Okta, they’re disrupting a $2B legacy market with cutting-edge innovation.
Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Serve as the primary technical point of contact for enterprise customers onboarding and beyond.
Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.
Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.
Mavenoid is the Intelligent Support Platform for products and devices. Their technology delivers customer support with troubleshooting and personalized remote support to reduce costs. They are in an exciting growth phase as a remote-first company with team members across Sweden, the UK, and the US.
Drive B2B builder activation events and hackathons at flagship accounts.
Define the adoption blueprint partnering with Enterprise Architects and Demo Platform Engineering.
Evangelize Twilio within B2B builder communities by driving building of net new POCs and demos.
Twilio is shaping the future of communications from our homes, delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences with a culture of connection and global inclusion.
Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
Design and build call flows and integrate backend systems using application programming interfaces (APIs).
Provide routing design and implementation for contact center technologies.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world’s largest enterprises and retain nearly 1000 full-time professionals.