Build, configure, and maintain outbound dialer campaigns.
Oversee SIP trunk configurations, carrier integrations, and call routing changes.
Drive the design, implementation, and optimization of call strategies across voice, SMS, and email channels.
Aledade empowers independent primary care practices. They are the largest network of independent primary care in the country, helping practices deliver better care and thrive in value-based care with a collaborative, inclusive, and remote-first culture.
Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation
Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems)
Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization)
Miratech helps visionaries change the world and is a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25% with a values-driven organization and a culture of Relentless Performance.
Act as a senior strategic advisor to executive leadership and federal customers.
Bridge executive strategy with operational execution, translating goals into technical roadmaps.
Provide scalable technical solutions including UC systems and cloud services.
Jobgether is a platform connecting job seekers with prospective employers through an AI-powered matching process. They focus on fair hiring practices, aiming to ensure applications are reviewed quickly and objectively against the core requirements of the role.
Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
Analyze complex business and technical challenges to define scalable and effective solution architectures.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Design, configure, and deploy CCaaS and UCaaS solutions tailored to credit union environments.
Integrate Eltropy's AI Voice 2.0 voicebot and AI Assistant products with client telephony systems.
Partner with Onboarding Managers to execute technical onboarding for new credit union clients.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Eltropy is an equal opportunity employer, but the company size is not mentioned in the job description.
Design and configure Genesys Cloud Workforce Management capabilities.
Participate in Genesys Cloud WFM implementations and rollouts.
Support operational teams through training and knowledge transfer.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises, maintaining a values-driven organization with a culture of relentless performance. They operate in over 25 countries and retain nearly 1000 full-time professionals, experiencing an annual growth rate exceeding 25%.
Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
Collaborate with developers, architects, and platform owners to establish logging standards.
Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25% with a culture of relentless performance.
Lead registration and configuration of end users and partners on DrFirst products.
Enhance customer experience and satisfaction through client surveys.
Independently manage multiple priorities, including customer setups and registrations.
DrFirst empowers providers and patients to achieve better health through intelligent medication management. They improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions, serving over 420,000 prescribers, 71,000 pharmacies, and 2,000 hospitals.
Lead the onboarding process for new clients, ensuring a smooth implementation.
Collaborate with customers to customize the Numa platform to their needs.
Provide comprehensive training to customers on using Numa's software.
Numa is a fast-growing automotive software company, recognized on the Inc. 5000 list for three years. We transform dealership operations by integrating AI into customer interactions. Numa is backed by Google, Threshold, Costanoa, Mitsui, and Touring Capital, having raised $50M and experiencing rapid scaling, fostering innovation and growth.
Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis.
Monitor and maintain observability using Splunk, CloudWatch, Zabbix, and similar tools.
Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations with Lambda, S3, QuickSight, and DynamoDB.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises with their values-driven organization and a culture of relentless performance. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Deploy standard infrastructure components and assist in cloud computing architectures and identity migrations.
Execute infrastructure tasks using scripting and assist in managing VDI and computing infrastructure in Azure.
Resolve alerts/tickets in a timely fashion and participate in the On-Call rotation; support root-cause analysis activities.
Aledade exists to empower the most transformational part of our health care landscape - independent primary care. They were founded in 2014 and have become the largest network of independent primary care in the country, helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Aledade has a collaborative, inclusive and remote-first culture.
Consult with clients to discover and document needs, provide insight and guidance as clinical communication experts, and propose best practice solutions.
Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe.
Prioritize and manage many tasks simultaneously in a fast-paced environment.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years, striving to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting.
Provides primary direction regarding the design, scripting, documentation, and maintenance of all endpoint images and configurations.
Develops processes to manage the integration of new applications into existing systems and software throughout the enterprise.
Serves as a subject matter expert in multiple areas including: Microsoft Configuration Manager, Jamf Pro, VMware Horizon, ThinOS, VMware Workspace One, PowerShell, and Active Directory (including group policy).
Oregon Health & Science University (OHSU) is Oregon's only public academic health center. As Portland's largest employer, they offer opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.
Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.
Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.
Engine is transforming business travel into something personalized, rewarding, and simple. More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year.
Lead discovery workshops to understand service strategy, goals, challenges, constraints, and success criteria.
Translate business needs into ITIL-aligned service designs, value streams, roadmaps, and blueprints.
Act as solution owner throughout delivery, ensuring continuity between design intent and execution.
Valiantys is a global Atlassian Platinum Solution Partner that helps organizations work better through scalable, people-centered solutions. Their teams work at the intersection of strategy and delivery, partnering closely with customers to translate complex business challenges into clear, actionable solutions built on best practices and leading platforms.
Own implementation and onboarding, including project‑managing technical integrations.
Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
Develop and execute strategic account and BoB plans, including growth and expansion strategies.
Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. It is a certified Great Place to Work that values diversity, inclusion, and innovation to improve health outcomes and contain costs.
Support and coordinate projects related to technology and process solutions.
Apply project management practices to capture requirements and ensure clear communication.
Identify and implement continuous improvements to software systems and processes.
Care Access aims to improve the future of health for everyone. They operate research locations and mobile clinics globally, striving to bring health services to underserved communities.
Lead assigned workstreams within large-scale enterprise implementations.
Provide workflow consulting for physician, clinical, and operational teams.
Configure advanced workflows within complex multi-facility systems.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Research, review and respond to inquiries received from members and providers.
Employ active listening skills, demonstrate patience and empathy, and handle difficult calls tactfully, courteously, and professionally.
Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
Evry Health is on a mission to bring humanity to health insurance through personalized, high-technology health plans that expand benefits and increase access and transparency. They are the major medical division of Globe Life with over 3,000 employees and a flexible and remote work environment.