Lead discovery workshops to understand service strategy, goals, challenges, constraints, and success criteria.
Assess organizational maturity and current state across ITSM practices, tooling, data (including CMDB), and operating model.
Build trusted relationships with stakeholders by providing clear, outcome-focused guidance grounded in ITIL.

ITIL-Aligned Service Design and Roadmapping:

Translate business needs into ITIL-aligned service designs, value streams, roadmaps, and blueprints.
Design and improve ITSM practices such as Incident, Request, Problem, Change Enablement, Knowledge, Service Catalog, Service Level, and Continual Improvement.
Define measurable outcomes and KPIs and establish baselines/targets.

Platform Solutioning (ServiceNow, Jira Service Management, and/or BMC):

Map requirements to platform capabilities and recommend pragmatic solution approaches.
Guide or contribute to configuration and delivery for workflows, request/catalog design, portals, SLAs, routing, knowledge, reporting/analytics, and integrations.
Contribute to data and CMDB/asset strategy and quality practices to ensure reliable service insights and automation.

Valiantys

Valiantys is a global Atlassian Platinum Solution Partner that helps organizations work better through scalable, people-centered solutions. Their teams work at the intersection of strategy and delivery, partnering closely with customers to translate complex business challenges into clear, actionable solutions built on best practices and leading platforms.

Apply for This Position