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Architecture & Solution Design:

  • Lead and own architectural design of ServiceNow solutions.
  • Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications.
  • Drive modernization of legacy, heavily customized ServiceNow instances.

Platform & Product Expertise:

  • Maintain expert-level knowledge across the ServiceNow product suite.
  • Stay current on product releases, roadmap updates, and industry trends.
  • Act as an internal authority on ServiceNow configuration and development patterns.

Implementation Leadership:

  • Provide technical oversight on ServiceNow implementations and enhancements.
  • Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent.
  • Work closely with product owners and stakeholders.

Western Digital

Western Digital's vision is to power global innovation and push the boundaries of technology. They offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers. They are a key partner to some of the largest and highest-growth organizations in the world.

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