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Responsibilities:
- Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
- Act as a trusted advisor on ServiceNow’s AI roadmap, helping clients scale from pilots to enterprise-wide deployments.
- Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
Qualifications:
- 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.
ServiceNow
ServiceNow is a global market leader that brings innovative AI-enhanced technology. They serve over 8,100 customers to connect people, systems, and processes, empowering organizations to find smarter ways to work. ServiceNow's intelligent cloud-based platform seamlessly connects, making work better for everyone.