Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
Analyze complex business and technical challenges to define scalable and effective solution architectures.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Lead role-based curriculum strategy for Agents, Supervisors, Workforce Managers, and Quality Analysts.
Advise on feature enablement including omnichannel, CRM integration, AI-enabled tools, and automation capabilities.
Facilitate executive workshops including maturity model assessments and operating model alignment sessions.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They invest in technology and prototypes ahead of need, bringing commercial-grade platforms and mission-ready AI to federal agencies at commercial speed, with a focus on agility and collaboration, serving the defense, space, healthcare, and energy sectors.
Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow).
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They are a values-driven organization with a culture of Relentless Performance, with nearly 1000 full-time professionals, and an annual growth rate exceeding 25%.
Follow delivery methodologies and promote industry best practices.
Develop and implement effective change management strategies.
Engage in positive communication and build effective relationships.
Cielo provides strategic system and process advisement while implementing technology solutions as a system implementation partner. They foster a culture where employees can work with industry experts and take ownership of their achievements.