Commercial Health Call Center Representative

Responsibilities:

• Research, review and respond to inquiries from members and providers.
• Employ active listening skills, demonstrate patience and empathy, and handle difficult calls professionally.
• Leverage company policies and procedures to respond accurately to all inquiries.

Experience and Skills:

• Minimum 2 years of customer service experience supporting a commercial health plan.
• Knowledge of medical and insurance industry terminology; Excellent communication skills.
• Proficiency in Microsoft Office applications; Prior experience using a CRM such as SalesForce.

Telecommuting Requirements:

• Required to have a dedicated work area established that is separate from other living areas.
• Ability to keep all company sensitive documents secure.
• Must live in a location that receives an existing high-speed internet connection/service.