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Latin America

  • Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.
  • Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.
  • Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.

Salesforce Service Cloud Case Management Workflows

20 jobs similar to Salesforce Service Cloud Admin - LATAM Remote

Jobs ranked by similarity.

Latin America

  • Architect and implement Salesforce solutions that drive intuitive efficiency to our internal teams.
  • Design and manage Data Cloud data streams and calculated insights that unify GTM data across different revenue systems.
  • Own and maintain integrations between Salesforce and other systems within our stack ensuring reliable two-way data sync.

Engine is transforming business travel into something personalized, rewarding, and simple. They believe the future of travel should be seamless and powered by technology that delights customers at every step. More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year.

Global

  • Own the Salesforce support board and act as a bridge between global ops and the Salesforce tech team.
  • Provide high-quality support to internal users via the ticket system and customize Salesforce fields and layouts.
  • Manage data imports, updates, and exports while ensuring data integrity and security.

Docplanner Group aims to help people live longer, healthier lives by connecting patients with doctors across 13 countries. As the world's largest healthcare platform, Docplanner has over 3,000 employees and is backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital.

Canada

  • Own and optimize Salesforce as the primary CRM.
  • Architect end-to-end Salesforce solutions across Service Cloud.
  • Maintain and support integrations between Salesforce and core systems.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company that values their employees and offers competitive benefits.

US

  • Provide day-to-day administrative support for the Salesforce platform, ensuring system stability, usability, and data integrity.
  • Deliver timely end-user support, including on-call assistance, issue triage, troubleshooting, and resolution of Salesforce-related inquiries.
  • Configure and maintain Salesforce objects, page layouts, workflows, flows, validation rules, approval processes, reports, dashboards, and related features using best-practice solutions.

Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.

$60,520–$89,000/yr
US

  • Support a world class sales team by solving Salesforce cases and meeting our monthly SLA
  • Collaborate with cross-functional partners (Enablement, Data, Engineering, Marketing) and RevOps team members to reduce contact rate
  • Investigate operational, technical, or process failures to identify underlying causes rather than just treating symptoms

Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. They are a Series D company with over $325m in funding that has grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states and have served over 1 million patients.

US 2w PTO

  • Perform daily configuration, maintenance, and support of the ServiceNow platform and telephone call center application.
  • Manage user access, develop workflows (business rules, UI policies, client scripts), performing platform upgrades, troubleshooting, and creating reports.
  • Provide virtual training via Microsoft (MS) TEAMS or other approved communications applications for Government-designated personnel.

Amyx is an Equal Opportunity Employer. They are also a VEVRAA federal contractor and requests priority referral of veterans.

Latin America

  • Work with the business to gather, analyze, and translate requirements into actionable requests.
  • Design, develop, and implement scalable, sophisticated, declarative custom solutions within Salesforce that support the business.
  • Effectively triage and prioritize projects, issues, and feature requests, while familiar operating within Agile principles.

Bluelight Consulting is a leading software consultancy dedicated to designing and developing innovative technology that enhances users' lives. They focus on quality and customer satisfaction with a collaborative and enriching work environment where each team member can grow and thrive.

LATAM

  • Ensure high levels of customer satisfaction by managing response times, NPS, and CSAT scores.
  • Serve as the primary operational contact for designated enterprise customers, ensuring all service delivery components are executed effectively and meet agreed-upon service levels.
  • Monitor and manage daily customer issues, triaging and coordinating resolution with internal teams to minimize impact and communicate updates clearly and promptly.

Remote People is building the infrastructure to power borderless teams. They enable businesses to hire anyone anywhere compliantly at the push of a button, handling global payroll, benefits, taxes, and compliance.

$80,237–$139,077/yr
US 3w PTO

  • Oversee end‑to‑end I‑9 client support, managing the full case lifecycle in Salesforce.
  • Perform technical troubleshooting and data analysis to identify core issues, trends, and compliance risks.
  • Partner cross‑functionally with Product, Engineering, Implementation, and Operations to resolve issues.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange, they have a team of 22,500 people across 32 countries and invest in people and new advanced technologies to unlock the power of data.

US 4w PTO

  • Facilitate the withdrawal process through its life cycle.
  • Coordinate the processing of withdrawals across cross-functional teams.
  • Compile reports on status of withdrawals to communicate out to relevant stakeholders.

Aledade is a public benefit corporation that empowers independent primary care practices. They are the largest network of independent primary care in the country, helping practices deliver better care and thrive in value-based care, with a collaborative, inclusive, and remote-first culture.

US Unlimited PTO

  • Design and build scalable solutions in Salesforce and a PRM using Flows.
  • Configure and optimize partner portal experiences, partner account hierarchies and deal registration processes.
  • Build and maintain systems for accurate partner attribution across the opportunity lifecycle.

Vanta helps businesses earn and prove trust by making security monitored and verified continuously. It has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

US Unlimited PTO

  • Manage the Client Work
  • Delivery of Client Work
  • Forecasted billable and non-billable hours at 40-50 hours per week

Zinovo is a leading Salesforce support provider that helps grow businesses to become the most trusted Salesforce managed services partner. The company offers a culture that values building lasting relationships to enhance both personal and professional networks.

$105,630–$120,260/yr
US 3w PTO

  • Manage and optimize Salesforce CRM to support business operations across marketing, customer service, and processing teams.
  • Lead technical planning, implementation, and maintenance of Salesforce projects, ensuring alignment with strategic business goals.
  • Develop and customize Salesforce solutions focused on process automation, data integration, and system improvements to drive efficiency.

CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all. They work with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. We are a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self.

US 3w PTO

  • Troubleshoot product and technical issues
  • Communicate with clients by phone and email
  • Document solutions in reusable articles to support future issue resolution

Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries, with corporate headquarters in Dublin, Ireland.

Global

  • Develop and deliver new features for our Salesforce applications, including Apex, LWC, and integrations
  • Maintain existing Salesforce functionality, including Apex, legacy Aura components, and flows
  • Configure and customize Salesforce environments to meet the needs of the development, QA, and implementation teams

InvestorFlow delivers industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find opportunities. Headquartered in San Francisco, California, they serve over 175 clients, including 25 of the top 50 alternative asset managers, managing more than $6 trillion in assets.

Latin America

  • Configure ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform).
  • Participate in workshops, assess current processes, and establish future-state processes.
  • Design and deliver ServiceNow solutions with a technical architecture.

ServiceNow began transforming work in San Diego, California in 2004. Today, they are a global market leader, bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to empower organizations.

Global

  • Configure, deploy, and optimize Salesforce to drive results for clients.
  • Own implementations end-to-end, from scoping and design to adoption.
  • Work across custom objects, workflows, automation, reporting, and integrations.

Swans is a consulting & implementation agency that focuses on improving how US law firms use technology. They are a fast-moving team, currently consisting of 10 international members, with plans to expand to over 30 in the next year, fostering an energetic and results-oriented culture.

Canada

  • Lead the annual and quarterly sales planning processes.
  • Maintain high data quality standards across various systems.
  • Manage recurring sales operations deliverables.

Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

US Canada Unlimited PTO

  • Identify and analyze breakdowns across onboarding, customer success, and support workflows.
  • Diagnose root causes of operational friction and translate them into clear, prioritized problem statements.
  • Partner with post-sale leadership to align on business definitions of success, service levels, and operating priorities.

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.

North America Canada

  • Support aligned teams and regions to exceed sales goals.
  • Ensure the team demonstrates relevance to customers and delivers high-quality presentations.
  • Develop team members according to business demands and professional goals.

ServiceNow's cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. They bring innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.