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Roles & Workflows:
- Be knowledgeable in the roles of Technical Support Services (TSS) and Patient Technical (PT) analysts.
- Be proficient in support team workflows to assess and ensure quality.
QA Programs:
- Participate in design and implementation of quality assurance programs, policies, and procedures.
- Collaborate with cross-functional teams for process optimization and standardization.
Training Programs:
- Collaborate with the Learning and Enablement team to create training programs, materials, and resources.
- Ensure training programs align with the latest product knowledge, customer service best practices, and evolving business needs.
Privia Health
Privia Health is a technology-driven, national physician enablement company. They collaborate with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences.