Serve as a subject matter expert and coach to QA staff and leaders across multiple states, promoting consistent quality practices and continuous improvement.
Facilitate regular meetings with state QA leaders to review performance goals, challenges, and improvement opportunities.
Analyze QA metrics, KPI dashboards, and audit findings to identify trends and areas for operational improvement.
Dungarvin is dedicated to enhance the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs. Dungarvin has services nationwide, and is united by a shared commitment to making a real difference.
Perform in-depth quality audits on customer support calls and email cases.
Ensure accuracy of information and professionalism in customer interactions.
Propose documentation updates to enhance the Customer Service Representative (CSR) experience.
Evry Health aims to bring humanity to health insurance with high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. They are the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, more than 3,000 corporate employees and 15,000 agents.
Improve end-to-end patient support workflows, from first contact through resolution and follow-up.
Analyze support and call center metrics to uncover trends, pain points, and operational gaps — and turn insights into action.
Champion and evolve our QA program — ensuring we’re not just scoring interactions, but using them to elevate performance and consistency.
Midi Health's mission is to redesign care for women in midlife. They are growing fast and seeking purpose-driven people to help them build a best-in-class team.
Manage all inbound phone, text, and email support to ensure clients feel supported.
Build and maintain a QA function to review response quality and coach the team.
Identify inefficiencies in workflows and tooling, and implement solutions.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.
Oversee and manage performance and service quality to guarantee customer satisfaction
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Relay important information in the form of timely and accurate reports
Sutherland provides market-leading technology and business process excellence to iconic brands worldwide. They have created over 200 unique inventions across AI and other critical technologies, driving digital transformation and optimizing critical business operations.
Build role‑based skills for staff, partners, and customers—ensuring content quality, relevance, and alignment to product and organizational goals.
Drive program adoption and performance by coordinating training delivery, enabling readiness across audiences, monitoring certification progress, and optimizing learning pathways based on data and feedback.
Ensure operational excellence and scalability by maintaining certification standards, managing exam and credentialing processes, and collaborating cross‑functionally to keep learning experiences current, consistent, and impactful.
PointClickCare is a healthcare technology company. They provide cloud-based software for the senior care industry, enabling better care and outcomes for residents. The company operates in a fast-paced and innovative environment.
Conduct thorough quality assurance analysis on content/curriculum for customers.
Review for errors and confirm compliance in preparation for release into live production environments.
Verify alignment with Customer-specific and/or University-wide policy standards and design templates.
Liberty University is dedicated to maintaining content and curriculum standards. As one of the nation’s largest Christian universities, Liberty employs faculty, staff, and student professionals united by a shared mission and commitment to excellence since 1971.
Conduct quality audits of inpatient clinical determinations to ensure alignment with clinical guidelines and quality standards
Analyze QA findings and translate insights into actionable recommendations for operational leaders and cross-functional partners
Provide coaching and feedback to improve clinical decision accuracy, guideline adherence, and overall team performance
Cohere Health delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. They work with over 660,000 providers and are backed by leading investors such as Deerfield Management. The coherenauts who succeed there are empathetic teammates who are candid, kind, caring, and embody their core values and principles. Cohere is deeply invested in ensuring that they have a supportive, growth-oriented environment that works for everyone.
Design and manage end-to-end certification programs.
Own the planning and coordination of learning programs.
Drive cross-functional alignment across learning stakeholders.
PointClickCare is a healthcare technology company that provides cloud-based software solutions for the senior care industry. They help long-term care providers manage patient care, billing, and regulatory compliance. Their team operates in a highly collaborative, cross‑functional environment.
Provide customers with onsite technology integration, education, and utilization support.
Partner with Sales, Marketing, Customer Training, Customer Services, and Tech Support.
Actively involved in care team training, program support, and continuous improvement initiatives.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They are a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Own the Global Quality Strategy: Design and maintain quality rubrics, calibration standards, and audit cadences that reflect Lime’s brand voice and operational requirements.
Master the Tech Stack: Lead the administration and optimization of MaestroQA and Zendesk, ensuring that grading rubrics and automated workflows are driving maximum value.
Manage BPO Quality Performance: Oversee the quality programs of external BPO partners via a dotted-line management structure.
Lime is a global shared micromobility business, operating in close to 30 countries across five continents, building a future where transportation is shared, affordable and carbon-free. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally.
Support the Manager of Training in designing and maintaining onboarding and continuing education programs.
Build training content such as documenting SOPs, video walkthroughs, playbooks, and e-learning modules.
Serve as a second line resource by responding to inquiries via phone and email.
HDM Capital, founded in 2017, is a leader in solar finance, built by experienced professionals with deep expertise in solar sales and renewable energy lending. They aim to provide homeowners and EPC partners with the most seamless, affordable path to solar adoption, blending excellent customer service with reliable financing solutions.
Analyze and support non-clinical workflows across CM, CDM, and UM programs.
Translate operational and clinical requirements into process maps, SOPs, and job aids.
Support workflow automation and system optimization initiatives.
Personify Health created a personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. They serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes.
Estimate costs, timescales and resource requirements for the successful completion of each work order.
Manage capacity, risk and progress; guide the team and follow up quality activities.
Lead studies and audits on specific technical matters regarding information systems and IT processes.
Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. They are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive; they operate in 19 countries with more than 28,000 employees worldwide.
Serve as the first point of contact for customers seeking technical assistance
Provide timely issue resolution and accurate information to meet contractual SLAs
Participate in maintaining and improving helpdesk standard operating procedures
Quality Coding Software Solutions provides healthcare SaaS solutions. They help healthcare insurers and providers improve healthcare outcomes for vulnerable populations, impacting over two hundred fifty thousand health plan members. The company values innovation, a member-centric approach, and trust.
Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
Investigate and resolve client issues during implementation and go-live.
Partner with internal teams to ensure successful implementation and alignment with client needs.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent, which is why they invest in their employees.
Consult with clients to discover and document needs, provide insight and guidance as clinical communication experts, and propose best practice solutions.
Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe.
Prioritize and manage many tasks simultaneously in a fast-paced environment.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years, striving to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting.
Support Shields operations team at health system partners with day-to-day operations.
Organize and maintain required documentation to enable operational success.
Partake in liaison audit process, including conducting audits and providing feedback to Manager of Patient Services.
Shields Health Solutions partners with health systems to develop specialty pharmacies. We provide integrated pharmacy solutions to improve patient care, drive growth, and reduce costs.
Develop and Lead Clinical Continuous Improvement Strategy.
Implement Evidence-Based Best Practices.
Drive Quality and Operational Excellence.
Expressable is a virtual speech therapy practice with a mission to transform care delivery and expand access to high-quality services. They have served thousands of clients since 2019 and passionately advocate for parent-focused intervention, operating with honesty, transparency, and accountability.
Participate in provider case reviews to identify trends and deficits.
Coach providers and participate in client meetings to support expectations.
Contribute to workflow design, QA improvements, and risk management.
Amwell transforms healthcare with technology and people. They aim to provide convenient, affordable, and effective care, serving large healthcare organizations in the U.S. and worldwide.