Manage all inbound phone, text, and email support to ensure clients feel supported.
Build and maintain a QA function to review response quality and coach the team.
Identify inefficiencies in workflows and tooling, and implement solutions.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.
Lead operational strategy and execution within the Documents & Onboarding Team.
Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
Build and develop high-performing teams with clear responsibilities and accountability.
Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Respond to inbound clinic inquiries via phone, email, and chat
Troubleshoot order issues, product questions, shipping updates, and documentation needs
Act as a voice of the clinic and patient internally
Verse Medical is building the modern software infrastructure to make hospital-quality care accessible everywhere. They are a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, aiming to heal a fragmented system by connecting providers, payors, and patients.
Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat.
Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process.
Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care.
Mantra Health is a digital mental health provider that partners with colleges and universities to offer comprehensive virtual mental health services. They support over 900,000 students across 125+ campuses and have raised over $34m from leading investors.
Architect the systems and processes that power Form Health’s patient experience.
Build the infrastructure needed to support growth while preserving clinical quality, efficiency, and empathy.
Drive operational transformation by designing scalable workflows, data-supported resource models, and technology-enabled efficiencies.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team.
Act as the primary strategic and operational contact for assigned GI practice partners.
Own and optimize critical workflows across referrals, onboarding, RPM requirements, logistics, eligibility, and clinical communication.
Collaborate closely with Clinical Ops, Product, Engineering, RCM, and Engagement teams.
Salvo Health focuses on chronic gut health and metabolic conditions, such as IBS and obesity. They assign patients a care team and offer app-based care with Remote Patient Monitoring, partnering with the patient’s local doctor for continuous care.
Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
Track and analyze team performance against key metrics, including OKRs and productivity KPIs.
Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.
Facilitate team alignment by running meetings, coordinating agendas, and driving accountability.
Enable communication and change management across teams through overseeing communication mechanisms.
Lead research program management by overseeing timelines and deliverables for research projects.
Omada Health is dedicated to inspiring and engaging individuals in lifelong health improvement. They address lifestyle and behavior changes for those managing chronic conditions, using a multi-condition platform and connected devices to deliver personalized care.
Leading the Personal Support and Nursing Management team.
Providing professional knowledge and support to the team.
Supporting daily operations of client services, case management, and human resources.
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. They care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through their 24 locations and 24 nursing clinics.
Drive process improvement projects to standardize workflows across care products.
Develop, implement, and maintain policies and procedures related to member experience and service recovery.
Accurately capture, document, and track all member feedback.
Transcarent is a health and care company, bringing medical, pharmacy, and point solutions together with the WayFinding experience. They empower health consumers with more choice, access to higher-quality care, and lower costs for 21 million Members.
Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.
Manage, coach, and develop a remote customer service team.
Design and optimize the end-to-end registration journey.
Act as the internal lead for our telephony platform.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team deeply invested in their core value to put patients first, and also deeply committed to creating a culture where every employee is valued and they learn and improve together.
Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.
Design, build, and lead the support program that ensures VA clinicians can effectively use Knowtex to document patient encounters.
Own the complete support infrastructure—from ticketing systems and escalation protocols to team management and technical troubleshooting—establishing the operational foundation.
Manage support operations end-to-end while building the systems, processes, and team to scale from hundreds to tens of thousands of users.
Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, Knowtex is experiencing explosive growth across both commercial health systems and federal healthcare.