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Lead Process Improvement Projects:
- Drive process improvement projects to standardize workflows across care products.
- Ensuring efficient and effective responses to member feedback.
- Standardize workflows across care products.
Policies and Procedures Development:
- Develop, implement, and maintain policies and procedures related to member experience and service recovery.
- Capture, document, and track all member feedback.
Customer Service Excellence:
- Demonstrate empathy, active listening, and effective problem-solving.
- Consistently deliver a positive, high-quality member experience.
Transcarent
Transcarent is a health and care company, bringing medical, pharmacy, and point solutions together with the WayFinding experience. They empower health consumers with more choice, access to higher-quality care, and lower costs for 21 million Members.