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Key Responsibilities:
- Build role‑based skills for staff, partners, and customers.
- Drive program adoption and performance coordinating training delivery.
- Ensure operational excellence and scalability.
Own the Planning and Coordination of Learning Programs:
- Serve as the program owner for initiatives that span customer, partner, and internal learning.
- Maintain visibility into upcoming business priorities and customer needs.
- Ensure programs remain aligned to organizational goals.
Ensure Learning Program Quality and Experience:
- Ensure learning programs adhere to modern quality and experience standards.
- Monitor program execution and escalate gaps or risks.
- Maintain a holistic view of the learner journey across channels.
PointClickCare
PointClickCare is a healthcare technology company that provides cloud-based software solutions for the senior care industry. They help long-term care providers manage patient care, billing, and regulatory compliance. Their team operates in a highly collaborative, cross‑functional environment.