Learning Program Manager

Certification Programs:

• Build role‑based skills for staff, partners, and customers—ensuring content quality, relevance, and alignment to product and organizational goals.
• Drive program adoption and performance by coordinating training delivery, enabling readiness across audiences, monitoring certification progress, and optimizing learning pathways based on data and feedback.

Learning Program Planning:

• Serve as the program owner for initiatives that span customer, partner, and internal learning, ensuring projects move from concept to delivery by coordinating timelines, requirements, and outcomes.
• Maintain visibility into upcoming business priorities and customer needs to anticipate and plan new learning initiatives.

Cross-Functional Alignment:

• Act as the connective point between Product, Customer Success, Support, Professional Services, Partners, and the customer learning teams.
• Translate business needs into learning requirements, handing off detailed development work to the appropriate functional owners.