Technical Support Representative (Level 2)

At AssetWorks, the FA Support team provides support to customers as well as providing support for environments that are running in-house. The team is split into three focus groups; Level 1 Software Support Analysts, Functional and Technical representatives. All three teams collaborate to support the customer base and many of the job duties for each team overlap. The Technical Support Representative (Level 2) will work in a team environment to provide install support services, assess and solve complex technical issues, provide high-level insight on IT best practices in regards to AssetWorks’ application installs, and maintain functional knowledge of the workings of our systems. The representative will have excellent written and verbal communication skills, have knowledge of customer service principles and practices, be self-motivated, have attention to detail, be adaptable and resilient, and will be organized. Essential Duties and Responsibilities include analyzing Log Files and troubleshooting Crystal and AD Hoc Reports. They will also install and support proprietary applications and manage tasks and tickets according to priority. The ideal candidate will have a bachelor’s degree in computers or related experience and possess skills in Server Management and SQL.