Job Description
As a Senior Technical Writer at Trustly, the role involves creation of content for customers across software, answering questions and guiding consumers, merchants, and employees on Trustly solutions. Designing, writing, and publishing online self-service and support content for customers, including FAQs, How-To Articles or Videos. Creating, updating, and maintaining employee-specific content to detail policies or procedures that enable customer success. Developing and maintaining a library of responses for common inquiries, ensuring efficiency and consistency in customer interactions. Designing, writing, and publishing procedural and how-to manuals for enterprise merchants using our solutions, writing for conversational AI platform to create and refine conversational flows for the Gen AI platform. This is a remote role based in Canada only.
About Trustly
Trustly is on a mission to deliver a better way to pay and get paid, revolutionizing the payments industry by making Pay by Bank the new standard at checkout.