Job Description
Handle first-line support, including customer and internal user requests via chat, email, and phone in English. Consult about products and services like Cloud, Hosting, and AI. Resolve technical issues by providing technical diagnostics, collect information about customer and user incidents, and forward them to higher levels of technical support if needed. The position requires good networking knowledge, understanding of hardware and software diagnostics and experience with Cloud, CDN or Hosting.
About Gcore
Gcore collaborates with industry giants to accelerate AI training, provide cloud services, and optimize content delivery.