Consumables Specialist

As a Consumables Specialist you will work closely with both the coffee and Bevi customers. You would be responsible for: phone and email contact with customers, technician support and communication, data entry, work order and sales order creation/coordination, handling product questions, coordination with internal teams such as Scheduling, Supply Chain, Sales and Account Management. A Consumables Specialist will strive to build and maintain business relationships with clients and internal customers, by providing prompt and accurate service, leading to customer satisfaction and loyalty. Responsibilities include providing world-class customer service, responding promptly to inquiries, monitoring accounts, developing product knowledge, handling complaints, escalating priority issues, handling technician calls, reviewing customer data, working with vendors, and maintaining attendance. Candidates must have at least two years of customer care experience, be able to multi-task, be organized, and possess strong communication skills and working knowledge of Microsoft Office.