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Key Responsibilities:
- Own the role of a product expert as the technical advisor on largest strategic customer accounts.
- Partner with Customer Success Managers to ensure effective platform usage and successful onboarding.
- Improve technical documentation and product strategy with insights from customer experience.
What We're Looking For:
- 8-10 years in IAM, IT, Security, Consulting SaaS related businesses.
- Strong foundation in IAM frameworks, RBAC, governance, and scalable IAM infrastructure.
- Hands-on experience with directory services, databases, and large-scale enterprise systems.
Ideal Team Member:
- Successfully onboard extra large customers with technical products involving many system integrations.
- Proactively identify risks and coordinate with CSM to deliver on customer needs.
- Value strong communication, presentation, and leadership skills; think for scale.
C1.ai
C1.ai provides a platform to connect humans and agents to enterprise systems with governed access and security. They are a growing company focused on innovation and customer success, trusted by well-known enterprises.