Job Description
Assist with client communications, itinerary updates, and travel issue resolution. Respond to client inquiries about existing or upcoming trips. Resolve travel issues (delays, cancellations, schedule changes) in real time. Communicate with airlines, hotels, and tour providers to make changes. Confirm itinerary details, send reminders, and provide travel tips. Document interactions and maintain client records in our CRM system.
Previous experience in a travel agency or customer support role is required. Strong attention to detail and excellent communication skills are also required. You need to have the ability to work flexible hours, including evenings or weekends if needed. Tech-savvy and comfortable using booking platforms and CRMs is a plus.
About Destination Knot
Destination Knot is hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution.