401(k) Implementation Specialist

As a member of the onboarding team, you will support the setup and launch of our new clients' 401(k) plans here at Human Interest. You'll be on the front lines with our new clients, working with a wide variety of companies (anything from the local plumber to the nationwide robotics firm), helping them set up and launch their new 401(k) plans. You'll own keeping the onboarding process on-track while ensuring that customers are engaged and happy. Process-driven and people-focused - you are organized, friendly and flexible. You will communicate extensively with our customers to identify their needs and help them establish their 401(k) plans. Educate, guide, and inform our newly signed customers about the choices they have to help their employees save for retirement. Work cross-functionally within our organization (specifically with sales and account management) to make sure customer needs are met. Drive processes forward, managing internal and external stakeholders to keep our customers engaged, happy, and on-track. Identify potential areas for process improvement to help the team scale.