Senior Customer Success Manager

As a Senior Customer Success Manager (Sr. CSM) at Stardog, you’ll serve as a trusted strategic advisor to some of the world’s most sophisticated enterprises. You’ll own customer outcomes post-sale, driving adoption, retention, and growth across a portfolio of high-impact accounts. This role requires a proactive + growth-focused mindset, strong executive presence, and the ability to align cross-functional teams around customer goals and technical success. You’ll partner closely with Solution Engineering, Product, and Professional Services to deliver a seamless customer experience from onboarding through renewal and expansion, while serving as the voice of the customer within Stardog. Responsibilities include strategic relationship management, customer success planning & execution, cross-functional advocacy, and operational excellence.