Medical Information Client Manager (US Hours)

Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non-promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. This position understands client needs, and ensures deliverables meet expectations, including key performance indicators (KPIs) and service levels. This position supports hiring, manages, mentors junior staff. This position also takes an active role in additional projects to support the MICC team. The role is home office based, (full-time position). Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. Understand client needs and ensure deliverables meet expectations, including KPIs and service levels. Act as liaison with client stakeholders to manage all aspects related to services. Serve as resource person for staff regarding the client, client procedures, and client product(s). Participate in client audits and collaborate with EVERSANA Quality to facilitate audits. Manage client invoicing. Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries. Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses.