Customer Support Engineer I - Intern

You're the frontline hero, the voice of InfinitePay, tackling customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs. Engage with customers through chats, emails, and calls, offering stellar support and solutions. Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues. Provide alternative solutions, aiming to retain and delight our customers and clients. Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn. Automate processes and enhance engagement with technology using AI to optimize support and customer interactions.