Associate Renewals Manager

Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction. Execute the renewal process to ensure ARR is retained or expanded Evaluate license usage and complete the true-up requirements Understand and align customer’s business needs and goals to generate renewal quotes. Provide renewals adminstration support to Renewals Managers, and Account Executives. Ensure that renewals are closed on a timely basis. Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics. Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.