Customer Support Engineer

Position Summary:

• Ensures engineering technical support to company clients and operators.
• Identifies, records, analyzes and evaluates service bulletins, reports, and technical problems.

Key Responsibilities:

• Analyzes issues related to structure, aeronautical systems, generators, engines, avionics, and electricity.
• Coordinates retrofit campaigns and qualifies aircraft maintenance/repair shops.
• Prepares and gives technical/operational training and presentations to operators.

Qualifications:

• BA degree in Aeronautical Engineering, Mechanical, or Electrical Engineering.
• 5-7 years of experience in technical support, preferably in aviation/aeronautical industry.

Skills:

• Comprehension of aircraft systems, maintenance, and client support techniques.
• Ability to read and interpret drawings, and prepare cost studies and reports.