Job Description
As a Customer Success Architect, you will build trusted relationships across all levels of customer organizations, from end users to executives, and serve as the primary advisor across technical initiatives and strategic business outcomes. Responsibilities include identifying and mitigating risks, navigating the Chronosphere ecosystem to remove obstacles, driving adoption, and maximizing customer value. You will also act as the voice of the customer internally, influencing product development and customer success strategies.
Technically, you'll guide customers through complex challenges related to observability, distributed systems, and cloud-native architectures. You will architect best-practice solutions tailored to each customer’s environment, drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI. You'll also deliver strategic insights to help customers achieve their business goals and contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.
About Chronosphere
Chronosphere is the observability platform built for control in the modern, containerized world, empowering customers to focus on data and insights.