IT and LMS Administrator

Key LMS Responsibilities:

• Lead the strategic design of the Thought Industries instance, ensuring the site structure aligns with long-term business goals and user experience best practices.
• Build and manage multi-tenant environments for large clients and our partner network, ensuring seamless user experience, content access, and reporting for each.
• Oversee the ingestion and organization of learning assets, including SCORM files exported from Articulate Rise , video content, and interactive assessments.

Key IT Responsibilities:

• Act as the primary owner of the MSP relationship, triaging high-level issues to them and holding them accountable for SLAs and strategic deliverables.
• Serve as the first line of defense for staff IT issues via Slack/Email (password resets, basic troubleshooting) before escalating complex tickets to the MSP
• Physically provision, set up, and ship laptops (Mac) for new hires and handle asset recovery.