CX and Digital Analytics Manager

National Debt Relief is seeking an insights-driven, technically capable CX & Digital Analytics Manager to lead the measurement and optimization of our end-to-end digital customer experience. This role sits at the intersection of data, technology, and customer experience, and is responsible for shaping how we collect, analyze, and act on data across web, mobile, chat, and support channels. You’ll lead a team of analysts to build out a best-in-class digital measurement framework — overseeing everything from event tracking strategy and data QA to dashboarding and executive storytelling. You’ll collaborate closely with Product, Marketing, Engineering, and Client Experience teams to drive business performance through improved customer journeys, higher conversion rates, and increased satisfaction.