Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

About the Role:

• HTS Assist is Hopper's agentic AI assistant for travel, resolving flight changes, cancellations, refunds, and bookings over chat and voice.
• We're looking for a senior full stack engineer to anchor this product, owning the realtime and voice layer end to end.
• The team is lean and senior, ownership is broad, and the path from your code to a traveler's phone call is short.

Day-to-day:

• Own the voice channel end to end, including telephony and CPaaS integrations.
• Build product features across the stack, including web chat front ends in React/TypeScript, backend services in Scala and Python, and infrastructure on GCP.
• Design for multi-tenant scale, with one codebase serving many partners through configuration.

Perks and Benefits:

• Well-funded startup with competitive salary and pre-IPO equity packages.
• Unlimited PTO, Carrot Cash travel stipend, and access to co-working space.
• 100% employer-paid Medical, Dental, and Vision coverage, plus access to Disability and Life insurance, HRA, DCA/FSA, and 401k plan.