Customer Service Guide

At Guidehealth, our mission is simple but powerful: to make great healthcare affordable for all. We’re a technology-forward company that believes in accountability, continuous learning, innovation, and ensuring every voice is heard—all while leading with empathy. As a Customer Service Guide, you’ll be serving as the first point of contact for members and providers, handling calls, chats, texts, emails, video, and co-browsing. You will be navigating multiple systems and balancing several interactions at once, staying accountable for accurate, timely, and empathetic resolutions.

This is a temporary 12-week role. This is more than customer service—you’ll be the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence. From here, you’ll have opportunities to grow into roles in Quality, Client Success, Claims, Utilization Management, Referrals, Intake, and Healthguide (Medical Assistant).