Client Services Specialist

The Client Services Specialist builds and maintains strong client relationships, acting as the main point of contact for inquiries and escalations. Essential duties include facilitating the onboarding process for new clients, providing training, and resolving issues effectively. A deep understanding of products and services is crucial to communicate benefits to clients and gather feedback for continuous improvement. The role also involves maintaining accurate client records and generating reports to track key performance indicators. Qualified candidates should have a bachelor's degree or equivalent experience, along with proven experience in client services, excellent communication skills, and proficiency in CRM software and Microsoft Office Suite.