Technical Account Manager

Lead the post-sales engagement, retention, and expansion of your customers, driving overall account health and revenue growth. Create & share success narratives with the customer by leading routine business reviews, to align on business priorities, performance, provide guidance on optimization opportunities, share Butter roadmap, and identify product expansion opportunities. Continuously design, test, and iterate on playbooks and program ideas, monitoring results based on defined customer success criteria. Create efficiencies for scaled customer outreach and relationship management wherever possible. Serve as a trusted payments advisor to the customer with consistently responsive and expert service, proactively educating them on Butter’s platform, value, and our industry. Develop and maintain powerful relationships with executives across customers' business functions: finance, marketing, product, and engineering, understanding their priorities, challenges, and motivations. Advocate for the customer to internal stakeholders, proactively surfacing key customer feedback and insights to Product Management, Sales, Marketing, and Product Engineering. Manage the CRM database with customer information, health, and current status, so leadership and cross-functional teams can make data-driven decisions. Leverage data literacy along with BI tools to analyze customer data, identify trends, and provide actionable insights that drive customer value. Proactively resolve data discrepancies and ensure accurate reporting to support decision-making for internal and external stakeholders. Drive customer references and case studies and advise on content in partnership with Marketing. Prioritize time effectively between remote account work and occasional travel commitments.