Job Description

Own Customer Relationships: Act as the primary point of contact for accounts, ensuring excellent service and long-term success; Guide new customers through product setup and training; Conduct regular check-ins and business reviews to assess progress.

Drive Project Delivery: Manage projects by coordinating with internal support functions; Advise customers on best practices and process improvements; Manage customer escalations and ensure issues are resolved quickly and effectively.

Drive Platform Adoption: Lead customer demos, onboarding, and training sessions; Develop and refine resources that standardize enablement best practices; Advocate for customers internally, ensuring their insights shape product roadmap.

About Highlight

Highlight is the definitive product intelligence platform enabling brands to create products people love.

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