Job Description
The Knowledge Manager is a critical role in developing, implementing, and maintaining Instructure's internal knowledge base within the Professional Services organization. This role ensures the team can easily access the information needed to deliver exceptional service to clients. Responsibilities include knowledge base development and maintenance, content curation and quality control, collaboration and communication, process improvement, training and promotion, metrics and reporting, as well as content strategy. They will design a cohesive knowledge management strategy, develop content creation processes, collaborate with various teams, evaluate the knowledge management system's effectiveness, deliver training programs, and they will track key metrics.
About Instructure
Instructure believes in the power of people to grow and succeed throughout their lives by creating intuitive products that simplify learning.