VOC Insights Analyst

Turn feedback into action and transform experiences across healthcare. This role requires someone passionate about customer experience and data-driven storytelling. As a key player in our VOC team, you’ll design and deliver feedback programs that capture the heartbeat of our ecosystem. You'll work across survey platforms, automate touchpoints, and analyse what matters most to our customers; your experience metrics will include NPS & CSAT. You'll collaborate with CRM, Product, Marketing, Clinics and more to embed feedback loops that drive change. You'll analyse data to uncover trends, friction points, and opportunities for innovation. You will also craft compelling dashboards and reports that bring the voice of the customer to life to shape product, clinical, and operational strategies. The role also includes mental health support, equipment allowance, health insurance discount and access to learning platforms.