Technical Content Creator

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers.

You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As a Technical Content Creator, you will collaborate with build & adopt and delivery acceleration teams to produce high-impact content that enables ServiceNow’s scaling partners—Global Partners & Channels, Expert Services, and Impact—to deliver autonomous and accelerated implementations at scale. Responsibilities include creating clear, concise, and engaging technical content, translating complex technical concepts into accessible content, developing content strategies, maintaining content libraries, and contributing to thought leadership. You will partner with AI Strategists, Technical Consultants, Product Managers, and Engineering to gather source material and validate accuracy.