Technical Program Manager

We’re seeking a Technical Program Manager to own and scale our dbt Private Academy offering for Premier Support customers. This person will be responsible for overseeing the customer experience from intake to completion, managing program delivery across 100+ customer accounts, and driving continuous improvements to our internal systems and processes. You’ll collaborate closely with Training, Onboarding, and Sales teams to ensure each Private Academy experience is seamless, repeatable, and impactful. The primary point of contact for all dbt Private Academy customers will manage timelines, milestones, and customer engagement across 100+ existing accounts. This role includes creating scalable systems, responding to customer questions, optimizing LMS configuration, and maintaining documentation. A focus on cross-functional projects and data analysis to improve the program's quality and efficiency is expected.