Customer Success Manager

Role & Responsibilities:

• Act as the strategic partner for enterprise customers, guiding them from onboarding to renewal to achieve measurable business outcomes through process orchestration and automation.
• Manage customer health, risk, and expansion opportunities, collaborating with Sales, Product, Engineering, Consulting, and Support teams to drive retention and growth.

. Compensation & Benefits:

• Receive a competitive, location-based salary with an annual total target cash range and equity through a Virtual Stock Option Plan (VSOP).
• Access global benefits including remote work flexibility, health and wellbeing support, financial security plans, and a professional growth allowance.

. Work Environment & Culture:

• Join a fully remote, global company that values inclusivity and empowerment, with investments in meaningful face-to-face connections through annual kickoffs and team offsites.
• Operate in line with the FAITH values (Focus, Ambition, Integrity, Talent, Humor) to drive long-term success for both customers and the company.