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Key Responsibilities:
- Own large features end to end, from design through deployment, release, and monitoring for fulfillment systems.
- Collaborate with platform teams to enhance overall system architecture and own AI/agentic features in production.
- Advocate for proactive investments like refactors and observability to enable continuous improvement.
Required Qualifications:
- 8+ years of full-stack experience building distributed, highly available systems on AWS with serverless components.
- Demonstrated experience shipping AI/LLM features to production and strong instincts for API design and event-driven systems.
- Exceptional communication skills across product, business stakeholders, designers, and engineers.
Company & Role Context:
- This role is on the Extend Fulfillments team, a core pillar driving growth and customer satisfaction for major e-commerce merchants.
- You will build impactful software used by industry-leading retailers, directly influencing customer resolution processes.
- The position offers a chance to work in a collaborative, innovative environment with a focus on engineering excellence.
Extend
Extend revolutionizes the post-purchase experience for retailers by providing an AI-driven platform for automated customer service, returns management, and fulfillment. It is a venture-backed company with over 1,000 merchant partners and a collaborative, startup culture headquartered in San Francisco.