Customer Success Manager - Mid Market

Your role as Customer Success Manager (CSM) will be to cultivate and grow post-sale relationships for Chatmeter’s business and small market clients with the goal of retaining them as customers for life. As a Customer Success Manager, you’ll take a proactive vs. reactive approach to building rapport with customers. This role will be focused on the adoption of the full-suite of Chatmeter services and require a dynamic approach to work with a broad range of customers who are in different phases of the customer lifecycle. You will become the primary contact post-sales, lead the customer relationship and gather necessary resources through the onboarding process. This role will take full ownership of the account's health post-implementation. You will establish a trusting relationship with customers, manage inbound customer communications and organize/escalate issues appropriately. You'll interface and collaborate with other Chatmeter teams, seek out upsell opportunities, and prepare and deliver presentations on products/services. You will communicate and educate customers on major updates and releases and conduct discovery on business use cases for new features and proper prioritization.