Admissions Specialist Coordinator

Mountainside is looking for an empathetic, highly motivated Admissions Specialist Coordinator to join our fast-paced call center team. This position plays a pivotal role in driving growth and ensuring our programs reach those in need. You'll be the first point of contact for individuals and families seeking support—using strong communication, problem-solving, and motivational interviewing skills to guide them toward life-changing care. Proactively handle inbound and outbound calls and web chats to engage prospective clients and referral sources. Convert inquiries into admissions by guiding clients through decision-making processes with empathy, urgency, and clarity. Consistently meet and exceed monthly and annual goals related to admissions, census levels, and conversion metrics. Strategically match clients to the appropriate level of care and program offerings to support their individual needs. Clearly communicate financial responsibilities, insurance benefits, and available payment options. Manage multiple leads and prioritize tasks efficiently in a high-volume, fast-paced setting.