New Change and Continuous Improvement Partner

The Change & Continuous Improvement team is the bridge between our Product and Operations teams and keeps us agile, efficient, and always evolving. They deliver safe, effective and sustainable change to our frontline teams by assessing change requests, guiding teams through the change management process and fostering continuous improvement. You'll be at the heart of transformation: shaping how change lands across our Customer Operations teams, supporting magical customer journeys, removing friction from processes, and empowering COps to deliver better, faster, and more confidently. You will lead change management across fast moving projects, maintain domain processes,workflows and documentation. Proactively identifying opportunities for improvement to implement change.