Patient Access Specialist

The Patient Access Specialist ensures a positive experience for patients by managing communications, verifying insurance details, and providing education on payment options. This role involves accurate documentation, collaboration with internal teams, and proactive issue resolution, while contributing to broader initiatives and process improvements. Manage a high volume of inbound and outbound calls with professionalism and courtesy. Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly. Educate patients about their insurance coverage, out-of-pocket costs, and available options for financial assistance. Administer financial assistance programs. Submit and manage prior authorization cases, ensuring timely follow-up and resolution. Accurately document all interactions and follow-up activities in the billing system. Obtain and manage all necessary documentation, collaborating with internal revenue cycle and customer success teams. Build positive relationships with patients and stakeholders to resolve issues effectively. Support additional duties, special projects, or process improvement initiatives as needed.