Job Description
We are looking for a customer-focused, detail-oriented Manager to lead our Deployment Engineering and Customer Support teams, ensuring a seamless deployment process and reliable long-term support for our customers. The Manager of our Deployment Engineering and Customer Support will be responsible for overseeing the end-to-end customer onboarding, integration, and ongoing support experience. In this role, the Manager leads the Deployment Engineering team in planning, coordinating, and ensuring the successful deployment of custom data integration interfaces to a variety of public safety software systems. The Manager works closely with both teams to identify recurring issues, implement preventative measures, and refine processes to improve customer satisfaction and operational efficiency. This is a client-facing position.
About Versaterm
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities.