Director of Product Management

Drive the end-to-end product strategy and roadmap for key member-facing features and experiences. Lead a small team of product managers—providing guidance, mentorship, and alignment around goals and priorities. Translate member pain points, business needs, and operational challenges into scalable product solutions. Drive cross-functional collaboration with engineering, design, operations, member support, and compliance to bring products to life. Evaluate and integrate third-party solutions where appropriate, and lead build-vs-buy decisions. Define and track KPIs related to member engagement, product usage, and satisfaction to guide prioritization. Partner closely with marketing and member operations to ensure member awareness, adoption, and feedback loops. Champion an iterative, data-informed approach to product development with an emphasis on quality, accessibility, and ease of use. Ensure member-facing experiences remain compliant, secure, and in alignment with regulatory requirements.